|| MasterScent

General Question

What is your order processing time?
- As our products are hand-blended in small batches, our standard processing time for Ready-to-Ship orders is typically 3-7 business days before shipping. For any Pre-Order items, the estimated turnaround time will be clearly stated in the product description.
I received my shipping notification, but the tracking hasn't updated. What should I do?
- Please allow up to 48 hours for the shipping carrier's system to update after you receive the initial tracking email. If your tracking still shows no movement after 4 business days, please contact our customer service team.
What if my product arrives damaged or if I received the wrong item?
- If your order arrives damaged, broken, or if we made an error and sent the wrong product, please contact us at support@masterscent.ng within 48 hours of delivery. Please include your order number and a photograph of the damaged item/incorrect item so we can quickly arrange a replacement or issue a refund along with a free coupon for discount on your next purchase
Do you offer samples before I commit to a full bottle?
- Yes! We strongly encourage customers to sample our scents first. Samples are available for purchase on our website so you can test them on your skin before buying a larger size.
Live chat support
- Our live chat response to our customers 24/7, you can either use our live chat support, send us an email or complete a form in the contact us page

Why does my perfume oil look a little cloudy or have sediment?
- This is normal and a sign that the perfume contains a high concentration of natural plant materials (resins, roots, extracts). We often do not over-filter our oils to preserve the integrity and richness of the scent. Simply give the bottle a gentle shake, and this will not affect the product's quality or performance.
How do I store my fragrance to ensure it lasts?
- We recommend storing all Masterscent products in a cool, dark, and dry place, away from direct sunlight or heat, which can break down the oils over time.
Are your fragrances all-natural, and do they contain parabens or phthalates?
- We use a blend of high-quality natural absolutes, essential oils, and synthetic fragrance oils to achieve complex, long-lasting, and safe scents. We are proud to state that all our products are free of parabens and phthalates. Specific vegan products are noted on their individual pages.
How can I best contact your customer service team?
- The quickest way to get a response is by emailing us at support@masterscent.ng Please include your order number (if applicable) and a detailed description of your issue. We aim to respond to all inquiries within 30mins to 1hour.

How long does your fragrance last on the skin?
- Longevity varies greatly depending on the individual's skin chemistry, the specific scent notes (heavier notes like amber and vanilla tend to last longer), and the product base (oil vs. alcohol). We recommend testing our sample size first to see how it performs for you.
Do your perfume oils need to "rest" after shipping?
- Yes. We highly recommend letting your perfume oils rest for at least a few days to a week after receiving them. The temperature and movement fluctuations during shipping can temporarily disrupt the blend. Allowing them to settle in a cool, dark place will ensure you get the best and truest scent impression.
Do you offer bulk or wholesale pricing?
- We may offer bulk discounts for very large orders or limited wholesale opportunities for verified retailers. Please email support@masterscent.ng] with your inquiry, business name, and desired products for more information.

How can I keep up with new scents, restocks, and sales?
- We recommend the following:
- Subscribe to our Email List: This is the best way to get direct announcements.
- Follow us on Social Media: Find us on Instagram and Facebook at @Masterscent_nigeria
- Join our Community Group: We often have a private Facebook group where we post sneak peeks, host giveaways, and encourage discussion among scent enthusiasts. The link is usually posted on our main website.